AUDPlay – Contact Us
Need a hand? We’re here for you from day to night. At AUDPlay, we’re all about delivering an online pokies experience that’s not only fun and fair but also backed by the kind of support you’d expect from a team that really gets Aussie players. Whether you’ve got a quick question, a technical hiccup, or just need a bit of guidance, we’re ready to help.
We know how frustrating it can be when you’re stuck and can’t get answers especially when you’re just trying to enjoy a few spins. That’s why we’ve built a support system that’s fast, friendly, and made for you. From live chat to social media, AUDPlay is just a click or message away whenever you need us.
Multiple Ways to Reach AUDPlay Support
We don’t believe in one-size-fits-all customer service. Everyone communicates differently, so we’ve made it easy to reach us in whatever way works best for you.
Live Chat Support – Available 24/7
If you’re looking for quick, no-fuss help, live chat is the way to go. Our Live Chat support team is available around the clock to answer questions, solve problems, or just walk you through anything on the site. The chat icon is visible on every page and just give it a click and you’ll be connected to a real human in seconds.
We don’t use bots or pre-written replies. When you reach out to us, you’re chatting with a trained support rep who knows pokies, knows the platform, and most importantly knows how to help. Whether it’s a login issue, a payment question, or a game that’s misbehaving, we’re here 24/7 to get it sorted.
Telegram, WhatsApp & More – Chat On the Go
Need support while you’re out and about? No worries. You can also reach us through messaging apps like Telegram and WhatsApp. These options are perfect if you’re on mobile and just want a fast response without hopping back onto the website.
With direct messaging links available on our homepage, connecting with us is as simple as tapping a button. Whether you’ve got a quick question or need help with something more involved, our team is just a message away.
Follow AUDPlay on Social MediaStay Connected on Facebook, Instagram & X
We’re not just a pokies platform and also we’re a community. Follow AUDPlay on your favourite social channels and be part of the conversation. We post regularly on Facebook, Instagram, and X (formerly Twitter) with exciting updates, new game releases, promos, player tips, and more.
Got a general question that’s not urgent? Pop us a message on social media. Our team checks our inboxes daily and we’ll always do our best to get back to you quickly. Plus, following us is a great way to stay in the loop with all things AUDPlay which includes exclusive giveaways and bonus drops.
What You Can Contact Us For
We’re here to help with anything related to your AUDPlay experience, whether big or small. If you’re unsure whether it’s something you can contact us about, the answer is almost always: yes! Here are a few of the most common reasons players get in touch:
Account & Login Help
Can’t log in? Forgot your password? Need to update your account details or verify your info? We’ll guide you through the process step-by-step so you can get back to playing without the stress.
Deposits & Withdrawals
Questions about deposit methods, pending withdrawals, or processing times? We’re here to explain your options and make sure your transactions are smooth and transparent. No hidden fees, no sneaky terms, just straightforward answers and real support. Check out our deposit and withdrawal manual for more info.
Game Info & Technical Issues
If you’re having trouble launching a game, experiencing lag, or something doesn’t look right on the site, let us know. We’ll dig into it, work with our tech team if needed, and make sure your pokies session stays glitch-free and fun.
Responsible Gambling Support
We’re big believers in keeping gaming fun and that means putting your wellbeing first. If you want to set deposit or time limits, take a break, or self-exclude for a while, our team can help you access all our built-in responsible gambling tools, with full confidentiality and zero judgement.
Your Satisfaction is Our Priority
At AUDPlay, we’re proud to be a locally-run platform that puts players first. That doesn’t just mean giving you great games and fast withdrawals, it also means having your back when something doesn’t go to plan.
Our support team is made up of real people who live and breathe pokies. We understand the Aussie gaming scene, and we know what kind of service players expect: fast responses, clear answers, and a no-BS approach to solving problems.
We won’t leave you hanging. We won’t bounce you around. When you reach out to us, you’ll get help from someone who genuinely wants to make your experience better.
So, got a question? Don’t be shy and give us a shout!
Frequently Asked Questions
1. How do I contact AUDPlay’s customer support?
You can contact us anytime through our live chat, available 24/7 on the website. We also offer support via WhatsApp, Telegram, and social media. Whichever option you choose, you’ll speak with a real person and no bots involved.
2. What can I ask the support team about?
Pretty much anything! Whether it’s login issues, deposit questions, withdrawal delays, technical bugs, or responsible gaming settings, our team is ready to help. We’ve got you covered, start to finish.
3. Is AUDPlay’s support team actually based in Australia?
Yes! Our team is proudly Aussie-based, which means you’re speaking with someone who understands local payment methods, time zones, and the Aussie way of doing things. It’s support that speaks your language.
4. Can I get help through social media?
Absolutely. You can message us on Facebook, Instagram, or X for general or non-urgent questions. While it’s not as fast as live chat, it’s a great way to stay connected with the latest AUDPlay updates.
5. What if I need help outside of business hours?
No stress, we don’t have business hours. Our support team is online 24/7, every day of the year. Whether it’s Christmas morning or 2am on a Tuesday, we’re here whenever you need us.
