AUDPlay – Responsible Gambling

At AUDPlay, we’re all about delivering a fun, fair, and safe pokies experience. While chasing jackpots and exploring new games can be exciting, it’s just as important to keep your gameplay balanced and in check. That’s why responsible gambling isn’t just a policy for us and it’s a core part of who we are as an Aussie-first platform built by players, for players.

We believe online pokies should never come at the cost of your wellbeing. Our mission is to provide not only high-quality games but also a supportive environment where every player can feel in control and informed. With practical tools, ongoing player support, and open communication, AUDPlay is committed to helping you enjoy online gaming the healthy way.

Understanding Responsible Gambling

What Is Responsible Gambling?

Responsible gambling means playing for enjoyment and entertainment but not as a way to make money or escape from stress. It’s about setting personal limits, making informed decisions, and knowing when to take a break. For many Aussies, online pokies are a fun way to unwind. But when it starts to feel like a burden or affects other areas of life, it’s time to reassess.

Responsible gambling helps you stay in control. It promotes awareness of your behaviour, encourages safe play, and helps prevent the negative impacts that can come from problem gambling. At AUDPlay, we support responsible play through clear communication, access to support tools, and a no-judgement approach to player wellbeing.

Why We Care at AUDPlay

We’re not just here to host a bunch of pokies games, we’re here to create a community where players feel safe, supported, and respected. As a proudly Australian platform, we understand how important it is to maintain a healthy balance between fun and responsibility.

Gambling should never feel like pressure, and it certainly shouldn’t be a source of stress. That’s why we’ve put practical safeguards in place, backed by a team that truly cares. Whether you’re spinning for five minutes or playing regularly, our goal is to help you enjoy every moment safely and mindfully.

Tools to Help You Stay in Control

At AUDPlay, we offer a range of tools designed to help players manage their gameplay. These features are here to give you control, not to limit your fun because the best gaming experiences are the ones you can enjoy without worry.

Set Deposit and Loss Limits

To help you stick to your budget, we offer the option to set daily, weekly, or monthly deposit and loss limits. These limits ensure you never spend more than you’re comfortable with, helping you avoid financial stress while still enjoying your favourite pokies.

Setting a personal limit is a simple, proactive way to stay in control. Just contact our support team to set your preferences, and we’ll take care of the rest.

Reality Checks and Session Reminders

It’s easy to lose track of time when you’re immersed in a game. Our optional reality checks and session reminders are here to gently let you know how long you’ve been playing. These reminders encourage breaks and help you reflect on whether it’s time to stop or keep going.

Playing with awareness leads to better decisions—and a more enjoyable overall experience.

Time-Out and Cooling-Off Periods

If you feel like you need a break, we offer Time-Out periods ranging from 24 hours to six weeks. During this time, your account will be temporarily deactivated. It’s a great option if you’re looking to reset, step away, or just take a breather from gaming.

Time-Outs are easy to activate and completely confidential.

Self-Exclusion Options

For players needing a longer-term solution, self-exclusion is available for several months, a year, or permanently. Once activated, your account access will be blocked, and we’ll pause all marketing communications to respect your decision.

Self-exclusion is a serious step, but one we fully support if it helps you prioritise your wellbeing.

Important Note: Manual Activation Required

Currently, these responsible gambling tools are not automatic. To activate deposit limits, time-outs, or self-exclusion, you’ll need to contact our customer support team. They’re available 24/7 via live chat, Telegram, or WhatsApp, and will guide you through the process quickly and discreetly. Contact AUDPlay here.

Recognising the Signs of Problem Gambling

Gambling should never feel like a chore or a coping mechanism. Knowing the signs of unhealthy gambling habits can help you catch issues early and take the right steps.

How to Know If You’re Losing Control

Here are a few signs it might be time to take a step back:

You’re spending more money than you intended.
You find yourself chasing losses or trying to win back money.
Gambling is affecting your mood, relationships, or job.
You’re feeling anxious, frustrated, or guilty after playing.
You’re hiding your gambling activity from friends or family.

If any of these sound familiar, know that help is available—and there’s absolutely no shame in asking for it.

Tips to Keep It Fun

Set a budget before you start and stick to it.
Take breaks during play sessions.
Don’t gamble when you’re feeling emotional or stressed.
Avoid chasing losses—what’s gone is gone.
Always treat pokies as entertainment, not income.

Support for You or Someone You Know

Helplines and Professional Support Services

If you or someone you care about needs extra support, there are trusted services available across Australia that offer free, confidential help:

Organisation	Phone	Service Offered
Gambling Help Online (Australia)	1800 858 858	A free, confidential service that offers online support for individuals experiencing gambling problems.
Gamblers Anonymous	1300 133 141(National Helpline)	A 12-step recovery program offering peer support for those affected by gambling addiction.
Gambling Therapy	+44 20 3308 7001 (International Helpline)	A global online service offering support and information to help individuals and their families cope with gambling issues.
Lifeline Australia	13 11 14	Lifeline offers 24/7 crisis support, including assistance for gambling-related problems. You can contact them via phone or online chat for immediate help.
Gambling Help NSW	1800 858 858	A free and confidential service providing counseling, online support, and phone assistance for anyone affected by gambling issues.
Gambler’s Help (Victoria)	1800 858 858	A service offering counseling, self-exclusion programs, and financial assistance for those dealing with gambling issues.
Queensland Gambling Help	1800 633 635	A comprehensive service available to Queensland residents, offering counseling and support for individuals concerned about their gambling habits.
ReSpin	–	Specializing in helping individuals manage gambling behaviors, ReSpin provides resources for self-exclusion and ongoing support to assist with recovery.

Remember, seeking help early can significantly improve your chances of overcoming gambling-related challenges. These organizations are ready to provide professional, confidential assistance when you need it most.

AUDPlay’s Internal Support Team

Our in-house team is also trained in responsible gambling support and available whenever you need us. Whether it’s helping you activate a limit, take a break, or connect you with external services, we’ll make sure you’re never facing things alone.

You can reach us 24/7 via live chat, Telegram, or WhatsApp.

Our Commitment to a Safer Gaming Environment

AUDPlay’s commitment to responsible gambling goes beyond just player-facing tools, it extends to every corner of our platform. We work behind the scenes to uphold fairness, transparency, and safety at every level. That starts with partnering exclusively with licensed and trusted software providers, ensuring all our pokies and games come from reputable sources. Every game featured on AUDPlay is RNG-certified, meaning outcomes are completely random and fair, without exception. To support this, our team undergoes regular training in responsible gambling practices so they can provide informed assistance and uphold the highest standards. We also make it a priority to promote responsible play through clear messaging across our website and communications, helping keep responsible gambling front and centre for all players.

Play the Smart Way with AUDPlay

At AUDPlay, we want every spin to be fun, fair, and safe. From the moment you sign up to every deposit, win, or time-out, we’re here to support you at every step. Our tools, policies, and people are all in place to help you enjoy pokies the right way.

So whether you’re a casual player or a regular spinner, remember: you’re always in control. And if things ever feel off, we’re only a message away.

FAQs

1. What is responsible gambling and why does it matter?

Responsible gambling means playing within your limits, staying in control, and treating pokies as entertainment, not a way to make money. It’s key to keeping your experience fun and stress-free.

2. Can I set limits on how much I deposit or lose at AUDPlay?

Yes! You can set daily, weekly, or monthly deposit and loss limits by contacting our support team. It’s a great way to stay on top of your budget while enjoying your favourite games.

3. What should I do if I feel like I’m playing too much?

If you think you’re losing control, consider taking a time-out or self-excluding. You can also talk to our support team or reach out to trusted organisations like Gambling Help Online for guidance.

4. How do I activate self-exclusion or time-out?

To activate either option, just reach out to our friendly support team via live chat, WhatsApp, or Telegram. They’ll help you set it up quickly and confidentially.

5. Can I get support if a friend or family member is struggling?

Absolutely. Our team can guide you on where to find help, and we also recommend contacting professional services like Lifeline or Beyond Blue, which offer support for affected loved ones.